A Proposed Website Development Based on SECI Framework and Quality Function Deployment Methods (Case Study at Telkom Property)

Employee capability is one of the most important things that can influenced company’s performance. In an effort to increase employee capabilities, qualified knowledge management needed ensure possessed by company be formed, used and appropriately. Telkom Property subsidiaries PT Indonesia Tbk. engaged in Management, Development, Project Solutions Transportation Management Services. order maintain its business during Covid-19 pandemic, 2021 made changes vision mission which had impact on digitizing processes. As a enabler, Human Resources Division continues strive for development improvement capabilities. Some initiatives have been carried out are increasing frequency sharing events holding Innovation Award aims forum employees provide innovation company. Based observation results, when viewed from 5 steps process, does not yet means store knowledge. Therefore, this research, website at repository so owned companies individuals documented it accessed all helps process more effective. The takes into SECI concept, where features developed support Socialization, Externalization, Combination Internalization Proposed using Quality Function Deployment (QFD) method develop based user requirement. HOQ tools transform needs technical responses 14 should deliver centric website.